TERMS AND CONDITIONS
Bushtroop Safaris is operated under license by Bushtroop Tours & safaris Limited under the License Number (), which is a member of KATO Bonded, Safari Booking, Petit Fute
Bushtroop Tours and Safaris is an authorized reseller of all holiday programmes, listed on the websites
The transaction currency is Majorly Kenya Shillings-Ksh (Paid through Mpesa), USD ($), and Euros (eur). The merchant outlet country of making payments is to the card holder is Kenya
Users may contact Bushtroop Tours and Safaris by sending emails to info@bushtroop-safaris.com, or bookings@bushtroop-safaris.com and bushtroopsafaris@gmail.com. On the other hand, one can also contact Bustroop tours and safaris through WhatsApp/Call contact : +254 722 802513
Safari Tour Cancellation Charges:
Safaris booking / cancellation conditions are determined by strict terms and conditions applied by hotels and lodges , local domestic airlines or services are booked on your behalf,We incur cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total price:
20% deposit per person for 1- 2-3 day safari / tours
30% deposit per person for 4-6 day safari / tours
40% deposit per person for 7-12 day safari tours
50% deposit per person for combined Kenya/ Tanzania /Uganda / Rwanda / Egypt safari tours
In cases where the bookings are made less than 20 days before the commencement of the tour, full payment must be made on booking. The company reserves the right to cancel the booking if payment is not received in accordance with these terms.
All payments by wire transfer to Bushtroop Tours & Safaris bank account (details to be provided accordingly). Payment by card is also acceptable (Visa, Mastercard, JCB & American Express). Details of how to pay by card will also be provided accordingly.
CANCELLATION
In the event of a cancellation, cancellation fees shall be applied as follows: – Within the period of 13 to 55 days before commencement of the safari, a fee of 20% of the total cost of the safari shall apply.
– Within the period of 12 to 8 days before commencement of the safari, a fee of 30% shall apply. – Within 7 to 0 days before the commencement of the safari, a fee of 100% of the total cost of the safari – In case a safari is cut short (reduced length of stay), no refund is given.
The company reserves the right to cancel a safari in which case a full refund of all payments received will be made.
Refunds due to you in the event of safari cancellation can only be credited to the original credit / debit card used in making of initial payment, if within 5-months of paying.
ALTERATIONS
We reserve the right to alter arrangements of the route or to cancel the operation of a scheduled safari should conditions necessitate factors which are not under our control and early and late in the season.
We also reserve the right to decline to accept or retain any person as a member of any safari at any time, in which event an equitable amount will be refunded.
TRAVEL INSURANCE
It is a requirement that all our clients traveling to Africa should have travel insurance which includes cover for medical treatment before commencing on your journey.
However, we offer free membership with Flying Doctors’ Society of Africa to all our clients while on safari with us. This will offer you, In the event of a medical emergency an aircraft can be dispatched to lodges or camps.
There are good quality medical facilities in the larger towns and cities should you require medical attention while on your trip. This service covers only rescue.
LIABILITY
Travel poses risks. You are therefore advised to take adequate insurance cover as we accept no responsibility for any personal illness, injury, delays, loss or damages from any cause whatsoever.
We and our agents act only as agents of the passenger in all matters relating to safaris. The appropriate law of the country dictates our liability to passengers.
TRANSPORT
If you are booking a fly-in (air) safari, your safari game drives will be operated by your chosen camp / lodge. Various types of vehicles are used for game drives, These drives may be shared with other guests – typically maximum 6 per vehicle – and there may be the option to upgrade to a private vehicle at an extra cost.
If you are booking a road safari in Kenya you can choose between a 6 seater safari minivan or a closed-sided 4×4 vehicle – both have pop-up roofs giving passengers great photo opportunities.Normally they do not have air-conditioning other than the standard ventilation fan.
We always recommend a 4×4 safari vehicle in preference to the vans – it is worth the extra cost to be in a real safari vehicle and not in the vans favoured Jeep has several advantages over safari.
These include a higher elevation, better navigation on rough terrain, deeper reach, more comfort and brings out a better African adventure experience.
WATER
The water in many cities and small towns is purified and safe to drink, but we recommend drinking bottled water / drinks which are readily available at hotels, camps and lodges. Water from taps in bathrooms is not suitable for drinking and bottled water is provided for drinking and cleaning teeth.
ROADS:
The roads between the parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 80 KM per hour. Local flights between national parks / game reserves are an (extra) option when overland transfers are exceptionally long.
VISA
Tourists visiting Kenya must have a valid visa. Your passport must have at least 6 months left before expiry date and 2 blank pages left for visas.
Effective Jan 1,2023, all passengers traveling to Kenya from countries that require visas to enter Kenya shall be required to apply and obtain E-visa before boarding an aircraft as no visas shall be issued on arrival.
Electronic visa application for Kenya:
The visa application process involves uploading your passport picture along with your passport photograph.
Your visa shall be issued approximately five days after you register. You shall be required to print a copy of your electronic visa, bring it with you for presentation along with your passport on arrival in Kenya.
If you have any problems or inquiries related to applying for an electronic visa, please contact the Kenyan Embassy in your country / region or email evisa@immigration.go.ke.
